1. Scope
ListoQ is a B2B SaaS product for food-service venues that need to create, publish, and manage digital menus available through QR codes or links.
This Refund Policy applies to subscription fees, paid plan renewals, and related billing requests unless a separate written agreement, invoice, or order form states different terms.
2. Trials and evaluation
Where a free trial or promotional access is offered, it is intended to let you evaluate ListoQ before a paid subscription begins.
You are responsible for cancelling before the first paid charge if you decide not to continue after the trial or promotional period.
3. Subscription billing
Paid plans are billed in advance for the selected billing period. Unless cancelled before renewal, subscriptions renew automatically for the next billing period.
Prices are shown exclusive of VAT or similar taxes unless stated otherwise. VAT, GST, sales tax, or similar charges may be added based on billing details, tax rules, and the payment provider or merchant of record used for checkout.
- Subscription fees cover access to the service for the billing period purchased.
- You are responsible for keeping billing details, payment method, VAT ID, and invoice information accurate.
- Failed or disputed payments may lead to account restrictions or suspension.
- Plan changes may affect future billing periods according to the checkout, invoice, or written agreement.
4. Cancellation
You may cancel a subscription through the account billing flow when available, through the payment provider's subscription management flow, or by contacting support.
Cancellation stops future renewals. It does not automatically refund charges already paid, remove published content, or delete account data unless deletion is requested and legally possible.
5. Refunds
Because ListoQ is sold as a business subscription with access provided immediately after purchase, paid subscription fees are generally non-refundable except where required by law or expressly agreed in writing.
We review refund requests case by case and may approve a refund or credit at our discretion when there is a duplicate charge, billing error, accidental renewal reported promptly, or a material service issue that we cannot reasonably resolve.
- Refund requests should be sent to [email protected] with the account email, invoice reference, payment date, and reason for the request.
- Approved refunds are usually returned through the original payment method where technically possible.
- Bank fees, currency conversion costs, payment network fees, and tax handling may depend on the payment provider or merchant of record.
- Refund timing depends on the payment method, bank, payment provider, and merchant of record processing timelines.
- A refund does not waive any future fees, acceptable use duties, or obligations that survived cancellation.
6. Payment provider and merchant of record
Checkout, payment collection, invoicing, tax calculation, VAT collection, subscription renewal, cancellation controls, and refund processing may be handled by a third-party payment provider, reseller, or merchant of record.
The payment provider or merchant of record may appear on invoices, receipts, bank statements, tax documents, and subscription management pages. Their own terms, privacy notice, tax rules, and processing timelines may also apply to payment-related operations.
- The payment provider or merchant of record may collect payment details and process charges.
- The payment provider or merchant of record may calculate and collect VAT, GST, sales tax, or similar taxes where required.
- The payment provider or merchant of record may provide invoice, receipt, and subscription cancellation tools.
- ListoQ remains responsible for providing access to the SaaS service according to the applicable plan and terms.
7. Payment disputes and chargebacks
If you believe a charge is incorrect, contact us first so we can review the issue with the payment provider or merchant of record.
Chargebacks, payment disputes, or unpaid invoices may lead to temporary account restrictions while the issue is investigated.
8. Service issues
If you experience a technical issue that materially affects your paid use of ListoQ, contact support with enough detail for us to investigate.
We will try to resolve service issues reasonably. Refunds or credits for service issues are not automatic and depend on the facts, plan terms, duration, impact, and applicable law.
9. Contact
For cancellation, invoice, tax, payment, or refund questions, contact [email protected].
Please include your account email, company or venue name, invoice number if available, payment date, and a short explanation of the request.