Terms and Conditions

These Terms and Conditions explain how businesses and venue owners can use ListoQ.

By creating an account, subscribing to a plan, or using the service for a business, you confirm that you are allowed to act for that business and that you accept these terms.

ListoQ is a SaaS platform for creating, publishing, and managing online menus and customer-facing digital catalogs for food-service venues. The service may include admin workspaces, menu content management, media uploads, appearance settings, QR or link access, public menu pages, publishing tools, and related support.

We may improve, modify, add, or remove features from time to time. We will not intentionally remove core paid functionality in a way that materially prevents active customers from using the service during a paid term without offering a reasonable workaround or notice.

ListoQ is intended for businesses and authorized representatives of businesses, including restaurants, cafes, coffee shops, bars, bakeries, food trucks, hotels, catering teams, and similar food-service venues.

The service is not intended for personal, household, or consumer use. You are responsible for ensuring that the account is used within the authority granted by your business.

You are responsible for account activity, credentials, and all actions performed through your workspace.

Some parts of ListoQ may be offered under paid plans, free plans, trials, promotional access, or custom commercial agreements. Plan features, limits, prices, billing cycles, renewal terms, and included services are described on the pricing page, order form, invoice, or other written agreement applicable to your account.

Paid subscriptions and checkout may be handled by a third-party payment provider or merchant of record. Unless a separate written agreement says otherwise, subscriptions renew automatically for the selected billing period until cancelled. You are responsible for taxes, bank fees, currency conversion charges, and payment details associated with your account.

You may cancel or downgrade according to the controls available in your account or by contacting support. Cancellation stops future renewals but does not automatically remove already published content or delete all data unless deletion is requested and legally possible.

Unless required by law or expressly agreed in writing, fees already paid are non-refundable. If a refund is granted, it does not waive our right to apply the terms to future use.

Customer content includes venue names, logos, descriptions, locations, contact details, menu categories, dishes, drinks, prices, availability, ingredients, allergens, tags, images, design settings, QR destinations, and any other content uploaded, entered, configured, or published through ListoQ.

You retain ownership of your customer content, but you are solely responsible for its accuracy, legality, and suitability for your venue and customers.

You grant ListoQ a limited, non-exclusive, worldwide license to host, store, reproduce, process, display, transmit, resize, cache, back up, and otherwise use customer content only as needed to provide, secure, support, and improve the service.

This license includes making public menu pages available to guests through QR codes, links, subdomains, previews, and other customer-facing access points configured through the platform.

You must use ListoQ responsibly and only for lawful business purposes connected to venue, menu, food, beverage, hospitality, or related customer-facing catalog workflows.

We aim to keep ListoQ reliable and available, but we do not guarantee uninterrupted or error-free operation unless a separate written SLA applies. Maintenance, updates, network issues, hosting incidents, force majeure, third-party provider failures, or customer-side configuration can affect availability.

Support channels, response times, implementation help, and any priority handling depend on the plan or written agreement applicable to your account.

ListoQ and its software, design, interfaces, workflows, code, databases, documentation, trademarks, and service materials are owned by ListoQ or its licensors. Except for the limited right to use the service under these terms, no rights are transferred to you.

Your customer content remains yours or your licensors'. You must not copy, modify, resell, sublicense, or create derivative products from ListoQ except as permitted by these terms or a written agreement.

Our Privacy Policy explains how we process personal data as controller and processor. By using ListoQ, you agree to provide any legally required notices and obtain any required permissions for personal data you add to the service.

If a separate data processing agreement is required by applicable law or your procurement process, contact us before uploading regulated personal data or using the service for workflows involving guest, employee, or other third-party personal data.

We may suspend, restrict, or terminate access if we reasonably believe that use of ListoQ violates these terms, creates legal or security risk, threatens platform integrity, harms other users, involves non-payment, or may expose ListoQ to liability.

On termination, your right to use the service ends. We may delete or archive data according to our retention practices, legal obligations, backups, and any written agreement.

ListoQ is provided on an as-is and as-available basis except where a written agreement states otherwise. We do not warrant that every feature will meet every business requirement or that customer content will comply with restaurant, food, consumer, advertising, accessibility, tax, or labeling laws.

You are responsible for reviewing published menus before sharing QR codes or links with guests.

ListoQ is designed to help venues publish and manage digital menus, but it cannot take over operational responsibility for the venue. You remain responsible for checking menu content, legal compliance, QR placement, and guest-facing communication.

Where the law allows, ListoQ will not be responsible for indirect losses such as lost profit, lost revenue, lost opportunity, reputational harm, or business interruption. For direct claims related to the service, responsibility is limited to the amount paid for the service during the three months before the issue, or EUR 100 if no paid fees were made.

If a claim, complaint, fine, or dispute arises because of your menu content, your misuse of the service, your breach of these terms, or your violation of someone else's rights, you are responsible for handling it and covering the resulting reasonable costs.

If something goes wrong, contact [email protected] first so we can try to resolve it directly and pragmatically.

If a dispute cannot be resolved informally, applicable law and any mandatory legal requirements will govern the dispute.

We may update these terms when the service, commercial model, legal requirements, or operational practices change. The updated version will be posted on this page with a revised date. Continued use after the effective date means acceptance of the updated terms.

For questions about these terms, contact [email protected].